February 04, 2020

What is Enterprise Systems?

Enterprise systems refers to software applications that have cross-organizational capabilities as opposed to department or group-specific programs. Businesses implement enterprise systems to gain company-wide access to business knowledge, increase employee productivity and minimize the duplication of company data. Enterprise systems may also enable a business to reduce the cost of information technology and minimize the manual input of data. Enterprise systems allow the management of an organization's unstructured information, wherever that information exists.

What is Customer Relationship Management (CRM)?

The use of information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in sales, marketing, and customer services that interact with a company’s customers. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

What are the benefits of CRM?

Customer Management: CRM allows a business to identify and target their best customers so they can be retained as lifelong customers for greater and more profitable services.

Products and Service: CRM makes possible real-time customization and personalization of products and services based on customer wants, needs, buying habits, and life cycles.

Contacts Management: CRM can keep track of when a customer contacts the company, regardless of the contact point.

Customer Service and Support: CRM systems can enable a company to provide a consistent customer experience and superior service and support across all the contact points a customer chooses

What is Enterprise Resource Planning (ERP)?

A cross-functional enterprise system driven by an integrated suite of software modules that supports the basic internal business processes of a company. ERP software integrates various business functions into one complete system to streamline processes and information across the entire organization.

What are the benefits of ERP?

Quality and Efficiency: ERP creates a framework for integrating and improving a company’s internal business processes that results in significant improvements in the quality and efficiency of core business operations such as lead-to-cash, order-to-fulfillment, and procure-to-pay processes.

Decreased Costs: Significant reductions in transaction processing costs and hardware, software, and IT support staff

Decision Support: Gives a global, real-time view of data that can enable companies to address concerns proactively and drive improvements.

Enterprise Agility: ERP breaks down many former departmental and functional walls of business processes, information systems, and information resources

Compliance: Improves financial compliance with regulatory standards and reduces risk.

LokalTec, LLC | Enterprise Systems Consultants

San Jose | San Francisco Bay Area